SURREY, B.C. - Microsoft 365 was still at service degradation on Friday morning, November 13, 2026, with Outlook, Teams and email affected, as Microsoft reported recovery progress across North America and said it has no evidence of malicious activity behind the outage.
Microsoft’s own service status page showed the banner “Service degradation on Microsoft 365 (Business or Enterprise) and Microsoft consumer products” when checked at 6:23 a.m. Pacific time on Friday. The outage was the top trending search in Canada on Friday morning, with more than 2 million searches.
For business and enterprise customers, Microsoft’s headline reads “Users may be unable to connect to multiple Microsoft 365 services.” Its latest update, posted at 12:58 p.m. UTC on Friday, said recovery is progressing, with broader improvements now observed in North America and sustained improvements across much of Europe, and encouraging recovery signals in Asia Pacific. Some users may still experience intermittent access issues or delayed email delivery as mitigation continues across the remaining affected infrastructure.
Microsoft listed 20 affected services, including Exchange Online, the email system behind Outlook, Microsoft Teams, SharePoint Online, Microsoft Copilot 365, Microsoft Defender XDR, Power BI, Microsoft Intune and Windows 365. For Exchange Online specifically, Microsoft said users may be unable to access their mailbox using Outlook on the web, Outlook desktop, mobile sync or web connections, and email delivery may be delayed. Features that do not depend on Exchange Online remain functional.
“At this time, we have no evidence of malicious activity associated with this incident,” Microsoft said. The company said no root cause has been stated yet and it will share a full Post-Incident Report with root cause and defence-in-depth actions after mitigation is complete. Its next update was due by 2:00 p.m. UTC, or 6:00 a.m. Pacific time.
A separate incident covers Microsoft’s consumer products, also at service degradation. It affects Outlook.com, OneDrive, OneNote, Microsoft To Do, Teams and Microsoft 365 for the web. Microsoft said recovery efforts there are progressing and it is pursuing multiple workstreams to pinpoint the source of the issue. Microsoft Azure showed no issues.
The outage began on Thursday, November 12, and hit email, meetings and cloud files that Surrey households, schools and businesses rely on every day. Anyone still locked out of Outlook or Teams should check Microsoft’s status page before retrying, and expect delayed email to arrive in a backlog as queues clear.
Source: Microsoft 365 Service Health
